FAQ

Frequently Asked Questions

What is included in your Managed IT Services plan?

Our plan includes 24/7 support, cybersecurity, data backup, disaster recovery, endpoint protection, cloud management, network monitoring, and more—no confusing add-ons.

How quickly can I expect support if something breaks?

Most issues are responded to within minutes. Our local Myrtle Beach-based team is available 24/7 to ensure you’re never left waiting.

Do you offer 24/7 IT support or after-hours assistance?

Yes, all of our plans include 24/7 support from local technicians who understand your business and environment.

What types of businesses do you typically work with?

We work with a wide range of small to midsize businesses across Myrtle Beach and the Grand Strand—retail, hospitality, healthcare, and professional services.

Can you work with or support my existing IT team?

Absolutely. We offer co-managed IT support to complement your internal team with 24/7 coverage, tools, and expertise.

How do you protect my business from cyber threats like ransomware and phishing?

We use multi-layered protection, including advanced endpoint security, firewalls, email filtering, threat detection, and ongoing staff awareness training.

What happens if my network goes down or I lose data?

Our team is alerted instantly. With our backup & disaster recovery tools in place, we can restore systems quickly to minimize downtime and data loss.

Is backup and disaster recovery included in your plan?

Yes. Every client receives secure cloud backups and full recovery solutions as part of their managed plan.

Do you help with compliance (HIPAA, PCI, etc.)?

Yes. We help clients align with compliance standards by implementing secure policies, documentation, and technical safeguards.

What makes your cybersecurity different from antivirus software?

Antivirus is just one layer. We combine behavior-based detection, DNS filtering, threat response, monitoring, and training to keep your environment safe.

Can you help migrate my business to Microsoft 365 or the cloud?

Yes, we handle everything from licensing and migration to user training and ongoing cloud management.

Do you support remote work setups and hybrid teams?

Yes, we secure and support remote desktops, VPNs, cloud access, and collaboration tools to keep your team connected from anywhere.

Can I access my files and systems from anywhere?

Yes. With our cloud-first approach, you can securely access your files and systems from any device, anywhere in the world.

How much does Managed IT Services cost per month?

Our pricing starts at $119 per endpoint and $199 per server. All-inclusive, no surprise add-ons. Get an instant quote using our calculator.

Is there a long-term contract or commitment required?

We offer flexible terms and month-to-month options. Our clients stay because they love our service—not because they’re locked in.