Privacy Policy

1. What this policy covers

This Privacy Policy explains how Acuuis IT ("Acuuis," "we," "us," or "our") handles personal information connected with our website, inquiries, and customer communications, including SMS/MMS text messages. It does not replace a separate agreement governing our access to or processing of data in a customer's IT systems.

2. Information we receive

• Contact and inquiry details: information you provide, such as your name, business, email address, phone number, service interests, and the details of your request.
• Communication records: messages you send us, service or appointment information discussed in those messages, and related correspondence.
• Messaging preferences: your mobile number, records of SMS permission and withdrawal, and delivery or response information needed to operate the messaging program.
• Technical information: our website hosting and security services may process IP addresses, browser details, requested pages, and access logs when you visit.

Please do not send passwords, full payment-card details, patient records, or confidential files through ordinary contact forms or text messages. Contact us to arrange an appropriate way to exchange sensitive information.

3. How we use information

We use information to answer inquiries, discuss requested services, coordinate appointments and support, provide permitted account or service communications and requested two-factor authentication codes, maintain business records, protect our systems, and meet applicable obligations. Messaging permission and opt-out records help us respect your communication choices.

Providing a phone number in an inquiry does not, by itself, enroll you in recurring texts or authorize promotional text messages.

4. Service providers and other disclosures

Providers that help us host our website, manage customer communications, or deliver services may process the information needed to perform those functions for Acuuis. We may also disclose information when legally required or when reasonably necessary to address fraud, security incidents, or protect legal rights.

The mobile-information restrictions below apply to all sharing categories in this policy. No general sharing provision permits disclosure of mobile information or SMS consent for another organization's marketing.

5. SMS privacy and consent

We collect SMS permission verbally during a phone call or an in-person conversation. A customer must affirmatively agree before we begin sending texts. The program covers support communications, service updates, appointment scheduling, account notifications, and two-factor authentication codes. Our website does not collect SMS opt-ins.

Acuuis IT does not sell, rent, or share mobile phone numbers, SMS opt-in records, or messaging consent with third parties or affiliates for marketing or promotional purposes. Your permission to receive Acuuis texts is specific to Acuuis and is not transferred to another business for its own messaging.

Messaging platforms, telecommunications carriers, and providers that operate this program may process information solely as needed to deliver messages, provide support, record consent, and honor opt-outs on our behalf. That processing does not give those providers permission to use your information for their own marketing.

To stop texts, reply STOP to the number that messaged you. For assistance, reply HELP or contact support@acuuis.com or 843-620-6048. See our Terms of Service for messaging details.

6. Retention and security

We retain personal information for as long as reasonably needed for the purposes described here, including service records, applicable legal obligations, and resolving disputes. Consent and suppression records may be kept to document permission and prevent further messages after an opt-out.

No internet transmission or storage method is completely secure. If you believe information you provided to Acuuis has been compromised, please contact us using the details below.

7. Your choices and requests

You may contact us to ask about personal information you have provided, request a correction or deletion, or update communication preferences. We may need to verify your identity before acting, and some information may need to be retained for legitimate business or legal reasons. Any additional rights depend on the law applicable to your request.

Opting out of SMS does not cancel an IT-service agreement or prevent you from contacting us by phone or email.

8. Website analytics and external services

These standalone policy pages do not use advertising trackers, analytics scripts, or forms. Hosting and security logs may still be generated when they are accessed. Other services you choose to use through our website, such as an external scheduling provider, may process information under their own privacy notices.

Optional analytics on our main website

If you choose Allow analytics, we use Google Analytics 4 and Microsoft Clarity to understand how people use our website and improve its content and usability. Neither service loads before that choice. Declining analytics does not prevent you from using the website or contacting us.

Google Analytics 4 measures page views, product interest, successful contact and quote submissions, and clicks on phone, email, and booking links. These events describe the action taken; we do not include names, email addresses, phone numbers, or message contents in those analytics events. Google may receive browser, device, and usage information and use cookies to distinguish visits. See Google’s Privacy Policy.

Microsoft Clarity uses interaction measurements, heatmaps, and session replay to help us see how visitors navigate, click, and scroll. It may use cookies and similar technologies to connect visits. We mask our forms and their contents in Clarity recordings. Microsoft receives website usage data through Clarity and may process personal data for its services, including Microsoft Advertising, as described in the Microsoft Privacy Statement. Our integration requests analytics storage only and keeps advertising consent denied.

Changing your choice

We save your choice in this browser’s local storage for up to six months. You can change or withdraw it through Analytics choices in the footer of the main website. Withdrawal stops optional tracking, clears the analytics cookies our site can access, and reloads the page. It does not automatically erase information already processed by the providers. Clearing browser storage or using another browser may require you to make your choice again.

Analytics consent is separate from SMS permission. Choosing analytics does not enroll you in texts or change the verbal-only SMS process described above.

9. Policy updates

We may update this policy as our practices change. The date at the top identifies the latest version. An update does not create or expand your SMS consent.