Terms of Service

1. Scope of these terms

These Terms of Service apply to the Acuuis IT website and our customer SMS/MMS messaging program. "Acuuis," "we," "us," and "our" mean Acuuis IT. Our Privacy Policy explains how we handle information connected with these communications.

These terms do not replace a signed proposal, service agreement, statement of work, or other contract for IT services, equipment, or subscriptions. Those separate agreements govern the services they cover.

2. Acuuis IT messaging program

When you opt in to Acuuis IT customer messages, texts may concern IT support requests, service updates, appointment scheduling, account notifications, and two-factor authentication (2FA) codes. Messages are limited to the purposes described when you give permission.

This program is limited to customer support, service coordination, and account security. It does not include marketing or promotional text campaigns.

3. SMS opt-in: verbal consent only

You may opt in during a direct phone call or an in-person conversation with Acuuis staff, including when arranging service, requesting technical support, or scheduling an appointment. Before texting begins, our representative asks for your permission and explains the message types, variable frequency, possible carrier charges, and how to get help or stop messages. You must verbally agree before messages are sent.

Before you agree, our representative tells you where to read these Terms of Service and our Privacy Policy. A copy is also available on request. We do not collect SMS consent through a website form or an online signup. Simply providing a phone number, becoming a customer, submitting a general inquiry, or visiting this page is not consent to recurring SMS. You must be authorized to give permission for messages to the number you provide.

SMS consent is optional and is not a condition of purchasing goods or services. You may choose phone or email communication instead. Consent is specific to Acuuis and to the message types described at opt-in.

4. Frequency and carrier charges

Message frequency varies with your requests, appointments, account activity, and the conversation. Some messages may be sent automatically. Message and data rates may apply under your wireless plan; ask your carrier about any charges.

5. How to stop messages

Reply STOP to the Acuuis number that sent you a message to unsubscribe. You may receive one final message confirming your opt-out. No further program messages will be sent to that number unless you provide fresh permission.

You may also ask us to stop texts by calling 843-620-6048 or emailing support@acuuis.com. Include the mobile number involved so we can identify your request. An SMS opt-out does not cancel a separate service agreement.

To resume messaging after opting out, contact us by phone or in person to provide fresh verbal permission. If your carrier or messaging platform also requires an unblocking step, our staff will explain it.

6. How to get help

Reply HELP to the Acuuis number that messaged you for assistance, or contact our support team at support@acuuis.com or 843-620-6048. Our published support phone number is a contact option; use the actual sending number when replying to a text.

7. Availability and delivery

Text delivery depends on your carrier, device, coverage, and other conditions. Delivery and timing are not guaranteed. Carriers are not liable for delayed or undelivered messages.

SMS is not an emergency service. Use an agreed support channel for urgent IT needs and contact emergency services for an emergency. Tell us if the mobile number you supplied changes or is no longer yours.

8. Responsible use

Use our website and messaging channels lawfully. Do not send malicious code, abusive content, or information you are not authorized to share. Do not send passwords, payment-card details, or other sensitive records by ordinary SMS. Contact us to arrange a suitable secure channel.

Website information is general information about our offerings. A website inquiry or text conversation alone does not create a service-level commitment, purchase, or contract.

9. Changes to these terms

We may update these terms and will post the revised date here. A change to these terms does not expand the message types you agreed to receive or substitute for new consent where needed.