Acuuis Core
Managed IT
Managed IT. Security built in.
Everyday support, monitoring, and maintenance—with next-generation antivirus and endpoint detection and response (EDR) for supported endpoints in every managed IT plan.
Get back to work.
Help with devices, accounts, and recurring problems, with provider conversations coordinated when the fix needs another team.
Endpoint protection comes standard.
Next-generation antivirus helps block malicious activity. EDR adds visibility into suspicious endpoint behavior to support investigation and response.
Keep systems maintained.
Device monitoring, planned maintenance, and update management help identify problems and reduce avoidable disruption.
WHAT’S INCLUDED
A clear plan.
No guessing.
Your quote defines supported systems, on-site work, after-hours coverage, and third-party responsibilities.
Your Core plan is built around:
- Inventory of supported devices and accounts
- Next-generation antivirus and EDR on supported endpoints
- Device monitoring, maintenance, and update management
- Day-to-day support, account changes, and provider coordination
- Documented priorities and support arrangements
The final scope and any one-time or recurring charges are set out in your quote.
ACUUIS CORE
Right for your business.
Clearly quoted.
Tell us about your people, locations, and the work you need to keep moving. We’ll put the scope and costs in a tailored quote.
Get a Core quoteTrusted platforms. Local expertise.
A few of the partners behind our managed IT work. We bring the tools and support together around your business; your quote confirms the platform mix.
- Productivity & cloud
- Managed detection & response
- Endpoint security
FROM AN ACUUIS CUSTOMER
“They are incredibly responsive, professional”
Sherry M. · HR / Office Manager
Responsive support and practical guidance. Customer testimonial excerpt.A FEW STRAIGHT ANSWERS
Before you choose Core.
When we call for help, who picks up?
You call Acuuis, and a technician works through the problem with you. We coordinate the fix, including internet or phone provider calls when needed. We offer 24/7 support arrangements; your plan sets the contact route, after-hours coverage, and escalation.
How fast do you respond?
We guarantee a response within 15 minutes, and our average response time is 5 minutes. At Acuuis, response means a technician working on the problem. Resolution can take longer, especially when a provider or replacement equipment is involved. Business-stopping outages and active security incidents get priority.
Is someone really there at night and on weekends?
Yes. We offer 24/7 support arrangements because a frozen POS on a Saturday night cannot wait for Monday. Your plan explains how to reach help and what after-hours support covers. Separately, Huntress's human-led security operations center watches supported endpoints around the clock.
We already have an IT person. Do we still need you?
You may only need us for part of the job. We can handle helpdesk support, agreed after-hours coverage, maintenance, and security monitoring while your IT person focuses on projects. We agree who owns accounts, devices, changes, and escalation so both teams know when to act.
How hard is it to switch from our current IT company?
We manage the handover with you. That means collecting authorized admin access, documenting supported devices and accounts, reviewing backups, and setting up protection and monitoring. With your permission, we coordinate with your outgoing provider and agree the changeover sequence before retiring old access.
What happens during hurricane season?
We plan ahead for coastal storms. Preparation covers backup status and planned restore checks, battery capacity, and internet-provider dependencies, plus a short checklist for your team. After a storm, we assess remote health and prioritize business outages. On-site visits follow your support plan and depend on safe access, power, and site conditions.
What if we're not happy?
Tell us. You'll speak directly with Ross or Devon, and we'll agree on what changes and when. If we still cannot make the relationship work, we'll help with an orderly handover: your system documentation, operating procedures, and authorized admin access go with you to your next provider.
Explore a separate set of technical questions in Geek Mode.
ACUUIS COMPLETE · YOUR CUSTOMIZED BUNDLE
Bring it all together.
Choose the Acuuis products your business needs. Bring them together in one coordinated plan.
Build your Complete plan
Your coordinated plan